Commonly Asked Questions

All your burning questions answered!

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Published on
January 17, 2022 3:05:15 PM PST January 17, 2022 3:05:15 PM PSTth, January 17, 2022 3:05:15 PM PST

Can you believe it's already 2022? Time flies, and not just when you're having fun! So don't waste time trying to get back into the groove with work this year. We have spoken with our team who have daily conversations with OTs and Physios and we have collected a list of commonly asked questions. We've answered these questions so you have everything you need to get a head start this year.

So let's get straight into the 10 most commonly asked questions for OT's and Physios

10 most commonly asked questions for OT's and Physios

#1 How soon can I get stock?

We have a network of dealers nationally who carry stock of the Configura range, however if they don’t have stock of the required model we are fulfilling our orders mostly within 2 days of receiving an order.

#2 How quick do you deliver?

This is subject to availability and scheduling of our dealer network. However, most custom chairs can be delivered within a week of ordering. Please be mindful that due to the current COVID situation, some of our dealer network may have longer than usual lead times.

#3 What colour can we have?

You can have any colour as long as it's black. Just kidding… The colours we stock are the Duratek (Beige) Material and Vinyl (Desert) Model. Both of these models have colour matched stretch VP (Vapor permeable) material running through the back, on the seat, leg rest and arms. We do have limited stock of our Anniversary & Black Edition Models. The Anniversary Chair is a combination of fabric sides and a charcoal VP material, and the Black Edition is a combination of Black Vinyl Sides and Black VP material.

#4 What is the warranty terms of the Configura Range?

Two years right across the board on workmanship, materials and electronic components.

#5 Can you get an alternating Pressure Care Cushion for the Configura?

Yes, the Configura Chair has a cut out in the seat section which can be removed to house an Alternating Pressure Care Seat Cushion. The Cushion comes with a Pump that is plugged into the power point which you then adjust according to the client's weight. The alternating cycle time is 10 minutes.

FUN FACT: Did you know that you can make over 35 adjustments to each individual chair to get it to suit your client?

#6 Can I trial the Configura chair with my client?

Yes, our dealer nationwide network has demo chairs in stock for trials. Please contact us to advise further details.

#7 Can I purchase and retrofit the Configura chair accessories as my client’s needs change in time?

Yes, all the Configura chair settings and accessories can be adjusted and retrofitted down the line in a matter of minutes.

#8 Do the Configura Chairs have clinical justifications and are they TGA compliant?

Yes, all Configura chairs have clinical justifications and are TGA compliant, you can download the relevant information from the  

#9 Do you have a bariatric version of the Configura chairs?

Yes, besides the Configura Comfort chairs that have a SWL of 160kg we also have two bariatric options at 254kg SWL and 317kg SWL.

#10 I need a portable hoist for my client. What do you stock?

We have either the Journey 155kg Standing Hoist to assist in standing transfers for client who can weight bear, or we have the Advance 155kg Lifter for passive transfers for clients unable to weight bear. They are both folding for storage and transport and are made from lightweight aluminium to keep the overall weight of the lifters as low as possible.

If you have any other questions for the team at Enable call 1300 370 370 today.