Frequently Asked Questions

Yes, you can! If you are a customer with us, the quickest way to check your price is by logging in to our website. You will see your price under each product your company is approved with.

If you don’t yet have a login for our website, reach out to your Sales Rep to request access.

Please see our Regulatory Compliance PDF for each product’s warranty.

Our Configura range and Oska Mattresses have Clinical Justifications, and all our products are TGA compliant.

If the Model Code ends with an S, it is equipped with a SmartTM Monitor. The SmartTM Monitor is typically fitted in newer manufactured hoists and has a black LCD screen.

If the Model Code ends with an AU, it is equipped with a standard monitor. A standard monitor will have a grey LCD screen.

Knowing the difference can help you understand what spare part you may need. Certain spare parts (i.e., the User Handset and Control Box) come in two versions. One version is only compatible with a SmartTM Monitor, and the other version is only compatible with a standard monitor.


SmartTM Monitor Control Box & Model CodeStandard Monitor Control Box & Model Code

Yes, our dealer nationwide network has demo chairs in stock for trials.

Please get in touch with your Sales Rep to advise further details.

The ideal cushion to insert is the Cushionair (cushion with pump, CA2400). The Cushionair has a safe working load of 160kg and fits the seat opening perfectly. The pump has adjustments for softness and firmness, and it offers the highest level of pressure case.

If you would like to fit a different brand of cushion, please ensure the dimensions of the cushion will fit as close as possible to the Configura Comfort's seat opening.

The Configura Comfort's seat opening is 17.5" x 17.5" x 3" in height.

YES! The Configura chairs come with a 4-button Handset (unless specified) but are easily interchangeable with a 2-button Handset.

The 2-button Handset will eliminate the function of raising and reclining the backrest. The chair will operate like a TIS single-motor chair, offering the TIS function, lowering the leg rest and raising the chair up for transfer.

The dual-motor allows the backrest to recline further. It does not disconnect the legrest from the tilt.

With both the single-motor TIS and the dual-motor TIS, the legrest and the tilt are connected, and the chair only tilts once the legrest is fully elevated.

You can make over 35 adjustments to the chair!

As every client is unique, it is important to us that we provide dealers with products that can be adjusted to fit each client’s individual needs.

The seat depth can be adjusted to have a depth of 457mm (18") or 508mm (20"). This applies to all sizes.

The left and right armrests can be swapped around. Switching the armrests will bring the overhang inwards, bringing the armrests 25mm (1") closer on each side.

Purchasing a Depth Adjustment Kit (CA2416) will further decrease the depth by 51mm (2").

Purchasing a Height Adjustment Kit will increase the seat height by either 25mm (1") (CA2421), 50mm (2") (CA2422), or decrease the height by 25mm (1") (CA2423).

The maximum patient weight is 317kg. The Configura Bariatric supporting this weight capacity (CR5420) will need to be specially ordered with an ETA of 12-16 weeks.

Yes, we do! We supply the Duratek fabric (SC2404) and Vinyl fabric in beige (CA2398) by square metre.

The foam insert does not come as a spare part; however, you can purchase foam from any generic store that retails foam (such as Clark Rubber).

Yes, you can. All the Configura chair backrest pillows are filled with polyester stuffing, which can easily be found at craft stores such as Spotlight.

Enable lifecare cannot add or remove the stuffing in the Configura backrest pillows for you, we only supply the Configura backrest pillows as is. It is up to the dealership or client to modify the Configura backrest pillows if it is necessary.

Please note that all the Configura seating pillows/cushions are foam, not polyester stuffing.

We currently do not stock the Configura Comfort Profiled Headrest in Black Vinyl.

However, the Configura Bariatric Profiled Headrest (CA2448) is suitable for the Configura Comfort. The Configura Bariatric Profiled Headrest is smaller than the Configura Comfort Profiled Headrest and is a lighter shade of black. If these details do not bother the client, this is the closest option for the meantime to best match the colour of Profiled Headrest to the chair.

We currently do not stock the black vinyl accessories for the Configura Comfort.

When we eventually stock the black vinyl accessories (TBD), our customers and those subscribed to our email list will be the first notified, so sign up!

Purchasing a Length Extension (BA0964) will increase the length of the bed by 10cm.

Purchasing a Width Extension (BA8246) will increase the width of the bed by 105cm.

The maximum patient weight is 240kg.